FAQ's

 

1. How do I know if buying from you is safe?

We are a certified safe site by VISA and MasterCard. All of our credit card transactions are handled by Virtual Card Services (VCS). We don't store your credit card information on our site at all, thus making it 100% safe for you.

 

2. I don't have a credit card, or don't want to use my credit card for online purchases, what can I do?

We accept EFT and direct bank deposit as valid forms of payment. We do not accept cheques. Our banking details are:

Bank: First National Bank

Branch No: 260950

Account Name: Bambury

Account Number: 62053239698

Account Type: Cheque Account

Please note however, you need to place an order with us through our website first. This will let us give you an order number that you must be used as a payment reference on your payment transaction in order for us to quickly confirm your payment and dispatch your order.

 

3. What currency must I pay in?

Although you are able to see the price of a product in your currency of choice, all transactions are processed in South African Rands (ZAR) and therefore there might be minor discrepancies in amounts when it comes to the check out due to currency conversion process.

 

4. Do your prices include VAT?

Our prices are all inclusive of South African VAT at 14%.

 

5. I'm trying to find a suitable product – what is the best way to do this?

Our Toy Finder is a good place to start when trying to decide on a product for a specific age and gender. We stock a lot of different products on our site, and we thus understand that narrowing out the product or products that you want is still an achievement. Unfortunately though, with so many products in stock, it's difficult to professionally advise you on which product to buy exactly. The best is to do some online research before a purchase is made.

 

6. Why don't you have a phone number listed on your site?

Due to the overwhelming number of calls we received, we decided to remove our telephone number so we could manage enquiries through email. Please send a mail through our "Contact Us" section, and we will be sure to get back to you ASAP.

 

7. Do you guys charge a delivery fee and if you do, why isn't it displayed?

We do charge a delivery fee for items. The reason why we don't display it is due to it being calculated partially by the total weight of your order and then the rest is determined by where it has to ship to in South Africa or internationally. The calculated delivery charge is displayed when you view your cart before checkout.

 

8. Can you ship directly to me?

We will ship anywhere in South Africa or internationally, directly to your door or your place of work, whichever suits you. We also ship to farms, but this will increase the delivery fee. The only locations we will not ship to are Private Bags or PO Boxes, where a person is not available to accept the order.

 

9. Which countries are considered international?

Bambury is based in South Africa. All countries where the delivery address is outside of South Africa fall under our terms for international delivery.

 

10. Can you tell me on which day exactly I will receive my item?

Unfortunately we cannot give you an exact delivery date although we endeavor to deliver as per the time specified in your selected delivery option although generally orders placed and paid for before 14h00 should be delivered within 24 hours (farm addresses and small towns will take longer)

 

11. What guarantee do I have that you are going to delivery my order?

We offer a 100% guarantee we will deliver your order to you. If for some reason you don't receive your order, we will replace it at our cost.

 

12. I think you have a pricing mistake on one of your items, is this possible?

Yes, sometimes our suppliers provide us with incorrect product information; this can drastically affect the pricing on a product. If you feel a product has been incorrectly priced, please send an email to enquiries@bambury.co.za with a link to the particular product.

 

13. My item has arrived damaged or is not what I ordered. What now?

We guarantee that your order will arrive at your door in perfect condition and will be what you ordered. If your order arrives damaged or is not what you ordered you have a 48-hour window period to contact us to arrange a return. If you contact us after the 48-hour window period you will not be able to return the product unless it is an incorrect item that was delivered. Be advised using or opening an item may void this returns policy.

 

14. What should I do if I have forgotten my password?

Click Log In, then click on the "Forgot Password" link located at the bottom left of the ‘Returning Customer’ box. Once you have entered your email address in the pop-up box you will receive an email from us with a link to reset your password (if you do not receive an email, please check your spam folder). Click the link in the email and enter your new password in the pop-up box. That's it. Note: please make sure you use this link within an hour, as it will expire.

 

15. Which web browsers can I use to view your site?

We support modern web browsers like Google Chrome, Mozilla Firefox and Internet Explorer 8 and newer. However, we do not support some older web browsers such as Internet Explorer 7 and older. If you do encounter any browser related problems, please try downloading a newer version or contact us at enquiries@bambury.co.za so we can explore the problem.